MICHELLE N. HANTMAN
President and CEO, United Way of Greater New Bedford
“By giving, advocating and volunteering, Sylvia Group has proven they are dedicated to our community. Whether they are volunteering at one of our Day of Caring events or working with us to provide affordable health insurance and benefits to our employees, Sylvia Group does whatever they can do to make a difference for United Way of Greater New Bedford. The team at Sylvia Group is a trusted group of dedicated professionals, and we thoroughly enjoy working with them.”
WILLIAM N. WHELAN
Chairman, Whelan Associates LLC
“Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs.”
GAIL FORTES
Executive Director, YWCA Southeastern Massachusetts
“Sylvia Group is very responsive to our ever-changing needs, assisting us immediately when we have questions and/or requests. We know we are in good hands and that they have the best interest of our YWCA participants in mind. It’s a pleasure to work with the staff of Sylvia Group; they are truly customer-focused.”
MARIA A. ROSARIO
Executive Director, NorthStar Learning Centers, Inc.
“Getting the right insurance to guard against risks is absolutely critical for nonprofits, as well as other businesses; dealing with a costly claim could force a nonprofit to shut down permanently. Going with Sylvia Group, we made the right decision and have never looked back. They have a thorough knowledge of nonprofits, where risks can oftentimes be more complex. They have gotten to know our mix of services, evaluated our insurance needs and designed an insurance program around our specific insurance coverage needs — allowing us, on a tight budget, to purchase the right amount and type of insurance at the best value. Sylvia Group staff have built strong, personalized helping relationships with our staff. I can sleep at night knowing they make sure that our insurance policies are adequate to cover our risk exposures. I have recommended, without hesitation, Sylvia Group to my colleagues working in both the nonprofit and for-profit arenas.
KATHERINE FURTADO
Chief Financial Officer, Friends Academy
“Sylvia Group is an attentive, professional and knowledgeable insurance agency. They are familiar with the ever-changing rules and regulations when it comes to independent, nonprofit schools, and John Beauregard always goes above and beyond for Friends Academy. Whether it is something small, like registering a new school vehicle, or something bigger, like filing a claim after our greenhouse was destroyed by a hurricane, he treats every question and every claim with utmost importance. Sylvia Group is an exceptional insurance agency that I would recommend to all my cohorts.”
PAUL C. ABRANTES
Executive Director, Advanced Eye Centers
“I want to thank you for this incredible resource — ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”
JOHN WINTERHALTER
President, Comprehensive Mental Health Systems, Inc.
“The Sylvia Group team provides a multitude of services in all aspects of employee benefits. The team’s dedication to their clientele is apparent through their willingness to provide trainings in your office, at their business and through valuable webinar resources. They are readily available to answer questions and help with any issues that may arise. CMHS, Inc. appreciates the relationship that we have enjoyed with the Sylvia Group throughout the years.”
RENEE WEST
Principal/CFO, Kistler & Knapp Builders, Inc.
“In today’s world, people are quick to pick up a pen or take to the internet when they have a complaint to make against someone. But it’s not so often people find the time to thank someone for a job well done. That being said, I just want to say thank you to Rose Lopes … Our relationship has been built over many years, and in all of that time, you have never disappointed. Especially now with the multitude of questions relating to the new healthcare laws, I am so grateful to be a part of your team. I can’t begin to express my gratitude for your patience, your wit, your ethics and, most of all, your brilliance!”
LYNNE FOLEY
Former Director of Human Resources, Five Star Companies, Inc.
“Working with Sylvia Group over recent years has taken our insurance issues from ‘groans and moans’ to ‘no problem.’ Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased … She always has our interests in mind.”
RICHARD A. SZCZEBAK, Esq.
Owner, RAS Law, P.C.
“I come in contact with many insurance brokers in the course of my practice – even more so with the advent of the Affordable Care Act requirements. Some are ill-prepared or still in denial. Others call me from the car on the way to a client meeting asking for a summary of the ACA in ten minutes. On the flip side of this coin is the Sylvia Group agency. Their clients are very fortunate to have a broker who is knowledgeable about employee benefit matters. The fact that Sylvia Group invited me, an ERISA lawyer, to conduct a live client seminar on the new ACA employer information reporting requirements indicates to me that they are engaged in the process and they care about their clients.”
ANNE LACOSTE
Personal Insurance client
“I love this insurance company because my agent, Gorete, provides prompt, personal, and old-school style service every single time that I need her.”
DAMIEN TEIXEIRA
President, Teixeira Construction
“I have been with Sylvia Group for well over 15 years for all my business insurance and disability insurance. The service I receive from them is the best in the industry. Their response time for any task is quick, and they are proactive in shopping for the best rates for me before renewals. When I had a major loss, 13 years ago, the CEO when contacted through their 24-hour line called me back within 10 minutes at 2 a.m. after pulling my insurance info and assured me everything would be fine — and it was.”